Return And Refund Policy
Return and Refund Policy for Gorkha Flooring Australia and Gorkha Flooring Sydney in compliance with Australian consumer law, specifically the Australian Consumer Law (ACL) as part of the Competition and Consumer Act 2010.
Return and Refund Policy in compliance with Australian consumer law, specifically the Australian Consumer Law (ACL) as part of the Competition and Consumer Act 2010.
Effective Date: 20 Sept 2024
At Gorkha Flooring Australia and Gorkha Flooring Sydney, we are committed to providing quality flooring products and services. This policy outlines your rights and our obligations regarding returns and refunds, as per the Australian Consumer Law (ACL).
1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product is:
● Faulty or defective
● Not fit for its intended purpose
● Not as described or does not match the sample or model shown to you
These consumer guarantees apply to our products and services, and they cannot be excluded by this policy.
2. Change of Mind
Please choose carefully as we do not offer refunds or exchanges for change of mind. However, we may offer exchanges at our discretion, provided the product is in its original condition, unused, and returned within 14 days of purchase. Please contact us to discuss possible exchange options.
3. Returns for Faulty, Defective, or Damaged Products
If you believe a product you have purchased is faulty, defective, or damaged upon delivery, please notify us as soon as possible. You are entitled to a remedy under the following conditions:
● The product is assessed by our team and determined to be faulty or defective.
● The product was not damaged due to misuse, improper installation, or accidental damage after delivery.
We may offer the following remedies, depending on the circumstances:
● Repair: If a product can be repaired, we will arrange the necessary repairs at no cost to you.
● Replacement: If a product cannot be repaired, we may replace it with the same or a similar product of equal value.
● Refund: If a repair or replacement is not possible, we will provide a full refund of the purchase price.
4. Steps for Returning a Product
If you need to return a product, please follow these steps:
1. Contact Us: Notify us via phone or email, providing details of the issue along with your proof of purchase.
2. Assessment: We may ask for photos or additional information to assess the fault or defect. In some cases, we may need to inspect the product in person.
3. Return: If the product needs to be returned, we will provide instructions on how and where to send the item. Please note that you are responsible for the cost of returning the item unless the product is deemed faulty or not as described.
4. Resolution: Once we have inspected the product, we will notify you of the outcome and arrange for the appropriate remedy (repair, replacement, or refund).
5. Exclusions and Limitations
The following conditions may limit your entitlement to a return, refund, or repair:
● Damage caused by improper use, lack of care, or failure to follow installation and care instructions
● Normal wear and tear of products
● Flooring that has been installed incorrectly by a non-professional or not in accordance with our guidelines
● Products altered or modified by a third party
6. Services Guarantee
In addition to product guarantees, under the Australian Consumer Law, we guarantee that any services we provide:
● Will be carried out with due care and skill
● Will be fit for the purpose you made known to us
● Will be delivered within a reasonable time (if no time is specified)
If there is a problem with our services, we will remedy the issue, which may involve re-performing the service, providing a partial refund, or other appropriate solutions.
7. Contact Information
For returns, refunds, or any questions regarding this policy, please contact us:
Gorkha Flooring Sydney
Email: sydney@gorkhaflooring.com.au
Phone: 1300 660 317
Postal Address: Unit 1/17 Watsford Road, Campbelltown, NSW 2560