Gorkha Flooring Privacy Policy
Effective Date: 20 September 2024
Your privacy is important to us at Gorkha Flooring Australia and Gorkha Flooring Sydney. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information from you in various ways, including but not limited to:
– When you visit our website
– Through online forms, such as our ‘Free Quote’ form
– When you contact us via phone or email
– During transactions or the provision of services
The personal information we may collect includes but is not limited to:
– Name
– Contact details (such as email address, phone number, and postal address)
– Billing information (such as credit card details, if applicable)
– Information relating to your flooring requirements or preferences
2. Purpose of Collection
We collect personal information to:
– Provide our flooring services, including quotations, installations, and maintenance
– Communicate with you about our services, promotions, or updates
– Process orders and payments
– Respond to inquiries or requests
– Improve our website and services
– Comply with legal obligations
3. Use and Disclosure of Personal Information
We will only use or disclose your personal information for the purposes for which it was collected or as required by law. Your personal information may be shared with:
– Service providers or contractors assisting us with our operations, such as payment processors or delivery services
– Government authorities where required by law
– Third parties in the event of a merger, acquisition, or business restructure
We will not sell or rent your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include:
– Secure data storage
– Use of encryption where applicable
– Limiting access to personal information to authorized personnel
Despite our efforts, no method of transmission or storage is completely secure. As such, we cannot guarantee the absolute security of your personal information.
5. Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. If you wish to:
– Access your personal information
– Request correction of your personal information
– Request deletion of your personal information
Please contact us using the details below. We will respond to your request within a reasonable time and in accordance with applicable laws.
6. Cookies and Website Data
Our website uses cookies and other tracking technologies to enhance your experience. Cookies may collect anonymous data such as:
– Your IP address
– Browser type
– Pages visited on our site
– Time spent on our site
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect as soon as it is published
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:
Gorkha Flooring Sydney
Email: sydney@gorkhaflooring.com.au
Phone: 1300 660 317
Postal Address: Unit 1/17 Watsford Road, Campbelltown, NSW 2560
We take your privacy seriously and are committed to resolving any issues promptly.